Anydesk Intune

AnyDesk AnyDesk vs. 2016 TeamViewer - All information is supplied without guarantee. TeamViewer AnyDesk Remote support & access Service case chat (before initialising a customer support session). Microsoft Intune, Mobile Iron.

• 1Pie Menu
• 4Settings
• 6Troubleshooting

1. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike. If you want to install AnyDesk, you can either provide parameters to the anydesk.portable package or install the anydesk.install package. Please Note: This is an automatically updated package. If you find it is.
2. Microsoft is leading with Intune as its one-stop solution for remote endpoint management. But there are still some gaps that need to be addressed. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike.

AnyDesk for Android
Required Android: outgoing connections 4.4 or higher, incoming connections 5.0 or higher
Remote Control: 7 or higher
AnyDesk on Google Play

Note: The license can be assigned with a Custom Client, which is also needed for the address book.

Warning: As of Android 10 and depending on the smartphone provider, 8 and 9, users will get an Android security prompt regarding casting when connecting to the Android device. For most, this message is unskippable and requires the end user to manually accept the prompt before the connecting user is able to establish the session.

Setup and ID	The ID is created on the initial startup and remains valid until you remove the application.
Auto Discovery	Devices using AnyDesk are automatically displayed. See: Discovery
Unattended Access	Unattended access is also available for Android Setup the unattended password in the security settings.

Pie Menu

During the session, a pie menu indicated by the AnyDesk logo provides the session settings.
Double-tap the button to move it on the screen.Hold on a Pie Menu Item to get the tooltip.

The Settings Menu consists of:

1. Settings
2. Select Input Type
3. Choose Monitor
4. Actions
5. Close session

Settings

Settings from the Pie Menu override the settings taken care of from the Main Menu
and are valid for the current session ID.

Choose Remote Monitor

Choose which display to view when remote device has multiple monitors.

Teamviewer Anydesk

Actions Menu

Actions menu indicated by lightening offers functions to be triggered on the remote device:

1. Take a screenshot
2. Upload file to clipboard on remote device.
3. Download file from clipboard of remote device.
4. Request elevation (UAC in Windows)
5. Send Ctrl + Alt + Del (SAS)
6. VPN
7. Privacy

Close Session

Tap the session Menu This will close the connection.

Change Input Type

Open Menu and swipe to the Input Tile From top:

1. Special keyboard like F1, Windows-Key, Tab, etc.
2. open keyboard (Keyboard which you have installed on your Android device)

Items below are the three Input methods

1. Mouse mode - (default for Android to Desktop) emulates a mouse.
2. Touchpad mode - control your remote device like a touchpad with swipes.
3. Touch to Touch mode - (default for Android to Android)
4. Translate mouse input to touch input - default settings to enable mouse to touch translation.

Gestures:

Mouse and Touchpad mode:

• One-finger swipe moves the mouse
• Two-finger swipe zooms the image.
• Three-finger swipe scrolls

• Single tap for left mouse-click
• Hold for right-mouse-click
• Three-finger tap for middle-click

Android Hotkeys

To invoke a command, open the keyboard settings in a session or hold the keys ctrl+alt+shift at the same time and press one of the following keys:

Key	Function
F5/Home/Pos1	Android Home
F6/Backspace	Android Back
F7	Volume Down
F8	Volume Up
F9/Escape	Android Power
F10	Android Menu
End	Android DPAD Center

Main Menu and Settings

Open the main menu by swiping from the left on the start-screen
or by tapping the three-stripe button on the top left.

• Address Book - If a licensed custom client is used
• Session Recordings
• Settings
• Tutorial
• Help (support.anydesk.com)
• About AnyDesk
• Quit AnyDesk

Settings

The Settings on Android are based on the Settings of AnyDesk on Windows.
For usability, available options are tailored for Android.

General	Choose an alias and if it should be displayed instead of the ID.
Security	Set interactive access, unattended access, Two-Factor authentication, standard permissions, discovery behavior and Settings protection by device password or biometric authentication.
Privacy	Choose username and image.
Input	Automatic Keyboard: Choose if keyboard appears when text input field is tapped. Choose Touch Mode: Mouse or Touchpad
Display	Choose whether to show remote cursor Quality: original balanced best reaction time
Audio	Choose whether microphone is transmitted. Choose whether audio from remote client will be transmitted.
Connection	Connection Settings to setup Proxy and connection behavior. See Connection.
Recording	Choose to record session at startup record incoming sessions record outgoing sessions

Using AnyDesk with managed Profiles (Work Profile)

Steps to make the plugin AD1 ready for AnyDesk connections to a managed profile (Order is important)

1. Make sure the plugin is installed in main profile and in managed profile.
2. Make sure the plugin is activated in the accessibility settings.
3. Open the plugin inside the main profile. Click on the overflow button and configure the plugin.

• If that does not work, try it from the managed profile. You might need to allow cross profile communication in your MDM solution.
  • The relevant filter is: action='com.anydesk.adcontrol.ad1.CONFIGURE' category='android.intent.category.DEFAULT'
  • Code example: filter = new IntentFilter(); filter.addAction('com.anydesk.adcontrol.ad1.CONFIGURE'); filter.addCategory(Intent.CATEGORY_DEFAULT); int flags = DevicePolicyManager.FLAG_MANAGED_CAN_ACCESS_PARENT | DevicePolicyManager.FLAG_PARENT_CAN_ACCESS_MANAGED; devicePolicyManager.addCrossProfileIntentFilter(getComponentName(context), filter, flags);

Mobile Device Management

As of version 6.1.10 the AnyDesk Android app can be integrated with Microsoft Intune.

This is currently only available for the standard AnyDesk client, which can then be customized on the Microsoft Intune Web-UI.

On the Microsoft Intune Web-UI all available options are displayed, including short descriptions of how they work and what they do.

For more specific information on how to do this, click here.

Troubleshooting

Plugin can´t be activated

Due to changes by some vendors on Android, a restart of the Android device may be required for the control plugin to be functional.

Android TV Plugin

Warning: Please note that the usage of this workaround is without warranty from AnyDesk, and can harm and even violate the warranty of your device.

In the event that the vendor for Android/Fire TV device has disabled the Accessibility settings, the control plugin for AnyDesk cannot be activated.
AnyDesk can then be used for Remote View only. A possible workaround is to use the adb shell.
The plugin can be enabled using the following command:
adb shell settings put secure enabled_accessibility_services com.anydesk.adcontrol.ad1/com.anydesk.adcontrol.AccService
More information about adb can be found at the official adb documentation.

Screenrecording Dialog (Android 10+)

Anydesk Msi Intune

Starting with Android 10 and newer, Android forces to accept a Dialog for Screen recording.A workaround to bypass the request is the following adb shell command:
regular version: adb shell appops set com.anydesk.anydeskandroid PROJECT_MEDIA allow
custom client: adb shell appops set com.anydesk.anydeskandroid.custom PROJECT_MEDIA allow

Send Support Information

Send trace files on error or after crash:

• Open the sidebar
• Switch to 'About AnyDesk'
• Choose Send Support Information

Good news! Starting with Android version 6.1.10, you can now configure AnyDesk for Android via Mobile Device Management (MDM) solutions. Rolling out a remote desktop solution to Android mobile devices and managing it centrally has never been easier. Learn more about Mobile Device Management and the benefits of configuring AnyDesk via MDM solutions.

What Is Mobile Device Management (MDM)?

IT administrators today need to manage more than just a large number of computers. Mobile devices are used more and more—be they smartphones or tablets. In addition, work is no longer done only from a central office. There are branch offices, co-working offices and, of course, employees working from home a lot more. Even if all mobile devices were in one central place, it would be simply impossible for an IT administrator to take care of each device individually.

What happens, for example, if a problem occurs on one of the Android devices? Does the IT admin need to provide remote support by getting direct access to the device? There has to be a way to securely and easily deploy and configure remote desktop software across all mobile devices. Fortunately, there are numerous ways to manage corporate devices that are scattered all over the world from a central point. The key is mobile device management (MDM).

MDM tools, such as Microsoft Intune, allow IT administrators to integrate all mobile devices into the corporate network and distribute software, updates and security policies securely and across operating systems. The Android version of AnyDesk can now be managed in the same way.

Why You Should Configure AnyDesk on Android Devices via MDM

These are the 7 benefits of managing AnyDesk via MDM:

1. Fast and flexible configuration from a central location.
2. Configurations can be made for a defined group of users.
3. Configuration updates can be rolled out automatically via the MDM solution, even during operation.
4. There is no need to reinstall or uninstall the client after updates.
5. AnyDesk can be distributed quickly and easily to all in-house devices. No downloads or installations are required for the end user.
6. New AnyDesk versions can also be rolled out automatically via the MDM solution.
7. The configurations are based on the AnyDesk (Android) standard client (not on the AnyDesk “custom client”).

AnyDesk and MDM: A Few Examples

In short, this ensures your AnyDesk is centralized, automated, and easy for you to control. But what exactly are your management options? Here are a few examples of configurations that can be made via the MDM solution:

1. Distribute the AnyDesk License to All Users

How would you like to set up AnyDesk on the Android endpoints? You could run from device to device individually and enter the license key. You could ask your co-workers to enter the license key themselves. Or you could use an MDM tool like Microsoft Intune and deploy the AnyDesk client to every Android device in seconds.

2. Restrict AnyDesk Access

An MDM solution is not only efficient, but it also helps to keep you secure. Want to prevent your employees from connecting to AnyDesk users outside of your network? Using MDM, you can choose which devices employees are allowed to connect to AnyDesk.

3. Disable AnyDesk Settings

As an IT administrator, you should maintain control over the AnyDesk client. MDM gives you the option to enable or disable all or selected settings for groups of employees. Of course, security settings are crucial: You can ensure that all your co-workers have the same settings that cannot be changed.

The AnyDesk client has always been lightweight and secure. Now it’s even easier to make it available to your end users. But that’s far from the only thing AnyDesk is capable of via MDM. Give it a try!